Department: Advice Team
Reports to: Operations Manager
JOB CONTEXT
Harper McDermott Ltd, trading as Trust Deed Scotland, is the leading independent provider of debt solutions in Scotland, incorporated in June 2016 and based in Glasgow city centre.
We specialise in providing debt advice and administering the two most popular debt solutions in Scotland, namely Protected Trust Deeds and Debt Payment Plans under the Debt Arrangement Scheme.
We are an employee-owned company, making us unique in relation to the opportunities we can provide our employees and the service we provide to our customers and other stakeholders.
We currently have vacancies for 2 full time Advice Support Administrators.
OVERALL PURPOSE OF THE JOB
The main role of the Advice Support Administrator will be to support our busy Debt Advice Team in all aspects of their work.
This will include, but is not limited to, the following tasks; verifying information provided by our customers and collated by our debt advisers, drafting of paperwork in preparation for our customers to apply for their chosen debt solutions, debt advice & fact finding calls with our customers, information gathering calls with creditors, including HMRC and local authorities, administrative tasks to support the management of our Advice team.
All tasks must be undertaken ensuring that the company’s focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders.
PRINCIPAL ACCOUNTABILITIES
| Qualifications / Experience: | Essential / Desirable |
|---|---|
| Previous experience in Debt Advice or with a Financial Services and/or Customer Service background, at least 1 year | Desirable |
| Knowledge and Skills required: | |
| Excellent customer service skills | Essential |
| Good time management & organisational skills | Essential |
| Effective verbal and written communication | Essential |
| Ability to work in a regulated environment, following all company policies and core values | Essential |